Privacy Policy.

Last Updated: December 12, 2024

RealPact, powered by SignPact, Inc., is an AI-powered real estate contract automation platform operating in the United States. This Privacy Policy explains how we collect, use, protect, and share personal information when you use RealPact (the "Service"). SignPact, Inc. is a Delaware C Corporation (EIN: 39-2704088) incorporated on June 12, 2024, and we are committed to handling your data in compliance with applicable laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). We collect personal data only to operate and improve our services, and we do not sell your personal information.

By using RealPact, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our Service:

• Account Information: When you register or use RealPact, we collect information such as your name, email address, password, and your real estate brokerage or agency name. This information is necessary to create and secure your account and allow you to log in and use the Service.
• Property and Contract Data: Our Service allows you to create and manage real estate contracts, which may include personal or business data about you, clients, and other parties (e.g., buyer/seller names, property addresses, MLS listing information, deed data, financial terms, signatures). We store the contracts and associated metadata (such as property details from MLS, county deed records, contract templates, version history, timestamps of creation or signing, and client details). Sensitive Personal Data: Real estate contracts may contain sensitive information (such as financial details, SSNs for certain forms, or other personal data). We treat this as part of your User Content and protect it as described in this Policy.
• MLS and Public Records Integration: When you use RealPact to auto-populate contracts, we access and process information from Multiple Listing Services (MLS) databases and county deed registries. This includes property descriptions, legal descriptors, ownership history, tax information, and other publicly available or MLS-provided data that you have authorization to access.
• Electronic Signature Information: When you use RealPact for e-signatures, we collect information related to the signing process. This includes the identities (names, emails) of signers (buyers, sellers, agents), the date and time of signature events, audit trail information (such as IP addresses and device information for security), and any notes made during the signing process.
• Voice Data: If you use our mobile voice agent feature, we process your voice commands to create contracts. Voice recordings are temporarily processed to extract the necessary information and are not permanently stored unless required for quality improvement (with your consent).
• Communication Data: If you communicate with us or through the Service, we collect information such as your contact details and the content of your messages. When the Service sends contracts or notifications on your behalf to clients or other agents, we may log those communications (email addresses of recipients, time sent, and delivery status).
• Usage Data: We automatically collect certain information about your device and how you interact with RealPact:
  • Technical Data: This includes your IP address, browser type, device type, operating system, and device identifiers.
  • Usage Analytics: We record activity logs such as pages viewed, features used (e.g., creating a contract, using MLS integration, voice commands), the date/time of your activities, and referral information.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to maintain your session, remember preferences, and understand usage patterns. You can control cookies through your browser settings.

2. Use of Cookies and Analytics

We utilize third-party analytics and tracking tools to better understand how our Service is used and to improve user experience:

• Google Analytics 4 (GA4): We use Google Analytics to collect anonymized statistical information about usage of our platform. GA4 helps us analyze trends, track usage patterns, and improve the platform. We have configured GA4 in accordance with GDPR guidance with IP anonymization enabled by default.
• Google Tag Manager: We use Google Tag Manager to manage analytics scripts on our website. Tag Manager helps ensure tracking scripts fire correctly without collecting personal information itself.
• Cookies for Functionality: Essential cookies are used for authentication (keeping you logged in), preferences (such as default contract templates), and to provide certain features (remembering your last MLS search or property).
• Your Choices: You may be presented with cookie preferences depending on your region. You can control cookie behavior through browser settings, though disabling all cookies might impair Service functionality.

3. How We Use Your Information

We use the collected information for various legitimate purposes related to operating our Service:

• Provide and Maintain the Service: We process your data to create your account, authenticate you, and enable you to create, auto-populate, and manage real estate contracts. We use MLS and deed data to automatically fill contract fields, saving you time and reducing errors.
• Facilitate Real Estate Transactions: Information is used to streamline the contract workflow between agents, clients, and other parties. We process property data, client information, and transaction details to generate accurate contracts quickly.
• Voice Processing: If you use voice commands, we process your speech to understand your intent and create the requested contracts with the appropriate data pulled from MLS and your CRM.
• Communicate with You: We use contact information to send important notices about contract status, signature requests, transaction updates, and other essential information.
• Improve and Develop our Services: We analyze usage data and feedback to understand how agents use RealPact and how we can make the contract process even faster and more accurate.
• Ensure Security and Prevent Fraud: Information such as IP addresses, device information, and audit logs are used to protect the security of our platform and maintain the integrity of real estate transactions.

4. Legal Bases for Processing (GDPR-specific)

If you are located in the European Economic Area (EEA) or United Kingdom, our legal bases for processing your personal data under the GDPR are:

• Contractual Necessity: Most data we process is to provide you with the Service you requested under our Terms of Service.
• Legitimate Interests: We process data to pursue our legitimate interests in improving our Service and ensuring security.
• Consent: We rely on your consent for non-essential cookies and voice data processing for quality improvement.
• Legal Obligation: Processing required to comply with real estate regulations and maintain transaction records.

5. How We Share and Disclose Information

We do not sell your personal data to third parties. We share information only in these circumstances:

• Service Providers: We use trusted third-party companies for hosting, MLS integration, and other services necessary for platform operation.
• Transaction Participants: When you send contracts for review or signature, we share them with the designated parties (buyers, sellers, other agents, attorneys) as you direct.
• MLS and Brokerage Requirements: We may share transaction data as required by MLS rules or your brokerage's compliance requirements.
• Business Transfers: If SignPact is involved in a merger, acquisition, or sale of assets, your information may be transferred.
• Legal Compliance: We may disclose information to comply with laws, legal processes, or regulatory requirements specific to real estate transactions.

6. Data Retention

We retain data as required by real estate regulations and business needs:

• Account Data: Kept as long as your account remains active.
• Transaction Records: Real estate contracts and related documents are retained for the period required by state real estate laws (typically 3-7 years).
• Audit Trails: Electronic signature records are maintained as legally required for enforceability of contracts.

7. Data Security

We implement comprehensive security measures to protect sensitive real estate data:

• Encryption: All data transmission uses TLS encryption, and sensitive data is encrypted at rest.
• Access Controls: Role-based access ensures only authorized personnel can access contract data.
• Compliance: We maintain security standards appropriate for handling real estate transaction data.
• Monitoring: Continuous monitoring for security threats and regular security assessments.

8. Your Rights and Choices

You have several rights regarding your personal information:

• Access and Portability: Request a copy of your personal information and transaction history.
• Rectification: Request correction of inaccurate information.
• Deletion: Request deletion of personal data (subject to legal retention requirements).
• Withdrawal of Consent: Withdraw consent for optional features like voice processing.

9. International Data Transfers

RealPact is based in the United States. If you access the Service from outside the U.S., your information will be transferred to and stored on servers in the United States. We implement appropriate safeguards for international data transfers.

10. Children's Privacy

RealPact is not directed to children, and we do not knowingly collect personal information from individuals under the age of 18 without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of this Policy. For significant changes, we will provide more prominent notice.